8 questions on flight cancellations, strikes and your rights, answered by Simon Calder

(Simon Calder)

Summer time journey disruption, flight cancellations and strikes had been on the forefront of questions requested by readers throughout journey correspondent Simon Calder’s weekly ‘Ask Me Something’ on Friday.

The message of the day? Keep optimistic. Simon urged readers to be optimistic when reserving and reminded them of their rights ought to their flights be cancelled.

Let’s dig in.

It appears easyJet at the moment are cancelling some flights 20 days prematurely. Do you’ve any perception into how finish of August is wanting ?

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A number of million individuals booked on easyJet over the summer time will likely be wishing, as I’m, that the airline may finalise all its cancellations as quickly as potential. As you understand, the service promised extra flights than it has the assets to ship, particularly to and from London Gatwick, and is now trimming the schedule by about 10 per cent. Which means a big variety of individuals booked on July and August flights have been instructed, or will shortly be taught, that their unique flight is cancelled. However even whether it is, these fabulous European air passengers’ rights guidelines will stand you in good stead by requiring the cancelling airline to offer another flight on the identical day.

I’m flying to Malaga by easyJet on 2 July. How doubtless is it that my flight will likely be cancelled if the Spanish strike goes forward?

The flight could be very more likely to go forward regardless of strike involving some easyJet workers in Spain. If it doesn’t there will likely be a number of different choices to get you to Malaga.

Why is easyJet not clearer on providing various flights/transport to their vacation spot in occasion of cancellation? Are prospects truly getting via to buyer providers an now getting various flights?

I don’t consider any airline is doing what it’s purported to do beneath the air passenger rights guidelines by way of rebooking individuals on the plain various flights. I hope I’m flawed about that. I’m, in fact, retaining data of when carriers have flatly refused to provide passengers the choice flights which are most applicable.

I’m on account of lastly fly to San Diego on 16 August from Manchester through Heathrow on BA. How pessimistic ought to my hopes be?

Be extra optimistic, individuals! Regardless of floor workers at BA’s Heathrow hub overwhelmingly backing a walkout of their combat to reverse pay cuts and the prediction from their commerce union that “holidaymakers face huge disruption,” as somebody holding 4 British Airways flights to and from Heathrow in July and August I’m pretty assured they’ll take off kind of as regular. But when I’m flawed, then European air passengers’ rights guidelines provide strong shopper safety – within the type of a requirement for the cancelling airline to offer flights on the identical day, even when it means shopping for a ticket on one other service.

I’m intrigued, although, that you’re flying from Manchester to Heathrow first to succeed in San Diego fairly than connecting someplace in North America – comparable to New York, Atlanta or Toronto – which doesn’t contain any doubling again.

If a flight is cancelled greater than 14 days earlier than the scheduled departure date, is the airline nonetheless obliged to seek out passengers another flight on the scheduled day, or simply present a refund?

Sure, the one distinction 14 days makes is to keep away from having to pay compensation. Obligation to seek out another flight stays.

Any updates on the Ryanair strike throughout numerous European nations this weekend and the doubtless impression on flights outdoors of those nations eg daughter flying again to Stansted tomorrow from Agadir?

By fastidiously studying the discharge that Ryanair has put out about its operations right this moment (Friday 24 June), it’s potential to establish precisely the place the issues are: Brussels (each the primary airport and Charleroi, generally known as “Brussels South”).

Fewer than 150 flights have been cancelled all instructed.

Three out of 5 of Ryanair’s scheduled flights to/from Brussels are working usually.

“There have been no flight disruptions in Italy, Spain, Portugal, UK, France or Eire because the overwhelming majority of Ryanair crews are working usually,” an airline spokesperson stated.

The service believes {that a} two-day strike at a French Air Visitors Management centre in Marseille can have extra impression.

There are some nice offers for journey with Inghams and TUI to the Alps in early July. Though very tempted, I skilled the carnage of Manchester airport in mid-Could and a two day delay for TUI to get us dwelling from Kefalonia on the finish. It hasn’t inspired me to move overseas within the close to future! However do you sense that Manchester/Birmingham are getting up to the mark? Am I being too pessimistic?

Sure, I feel you can be extra optimistic. At instances in Could, Manchester airport was horrible by way of lengthy delays and overstretched floor workers resulting in some very brief discover cancellations of flights and full holidays. Birmingham airport had its moments too, however I consider they’re now on a sound footing and I might e-book with confidence.

I watched the recording of the Choose Committee you attended and couldn’t consider how the easyJet and BA reps bought away with their less-than-truthful summaries of the refund expertise over the previous few months. With a minister denying details on lack of EU workforce and committee membership who appear to lack fundamental understanding of present points, God assist us all. Anyway, do you assume the airways will construct up their schedules for July and August or is what we’ve got now, one of the best we will count on?

Hello, as you point out I used to be warm-up act for the Enterprise Choose Committee on 14 June, when representatives of easyJet and British Airways had lots to say; the hyperlink for the transcript is on the foot. The BA witness stated: “For a refund of your flight, that must be finished inside seven days. We purpose to do the EU261 compensation [for delayed or cancelled flights] inside 14 days.” The easyJet witness stated: “The shoppers obtain the e-mail, which … says, “You might be entitled to rebook your flight. Here’s a hyperlink to do this. You might be entitled to a refund. Listed here are the three clicks it takes to get your refund. You might be entitled to a voucher when you choose.

“Listed here are your rights for added compensation.”

I’m investigating that final line and looking for clarification on the place precisely, on the cancellation electronic mail, it says: “Listed here are your rights for added compensation.” Do let me know in case you have an electronic mail saying that.

This week ended with one other slew of easyJet last-minute cancellations, most of them attributed to air-traffic management issues. Resilience nonetheless appears to be like an enormous downside. However the overwhelming majority of travellers will get the place they have to be.

Simon Calder holds a weekly ‘Ask Me Something’ to reply your burning questions. Ensure you’re signed as much as his journey publication to remain throughout the newest updates. To obtain it, put your electronic mail within the field on the prime of this text or register through our newsletters web page.

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